24-hour Cancellation policy
Your appointments are very important to our Stonewater team of professionals. We hold your appointments just for you & ask that if you must cancel or reschedule any appointment, you please provide us with 24-hour notice. This way, we will be able to adjust our schedules accordingly and we may be able to accommodate clients on our waiting list. We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc. Although we do not take credit card information for every single appointment at Stonewater, we may ask for your credit card information to hold your reservation to reschedule a no show or last minute cancellation.
• Less than 24-hour notice will result in a charge equal to 50% of reserved appointment(s)
• 'NO SHOWS' will be charged 50% of service amount without exception
As a courtesy, we do call, text and/or email to confirm the date and time at least 24 hours prior to your appointment. If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees. You are always welcome to call and double check any appointments if you're unsure.
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